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VA, United States
18 days ago
Virginia, United States
18 days ago


About this job

The Senior Manager, Executive Communications leads the overall strategic positioning of CarMax senior executives with associate audiences to build trust in leadership, drive business results and increase engagement. This individual serves as a trusted communications advisor to senior leaders and oversees communications strategy and execution for company-wide and targeted communication channels that drive business goals and champion values. In addition, this position provides strategic communications counsel for complex business issues and partners with key stakeholders on an integrated approach towards communicating corporate social responsibility areas.

What you will do – Essential Responsibilities

  • Oversee, develop and innovate communications strategy and products for senior executive communication channels; produce scripts, videos, townhalls, announcements and messaging for various events.
  • Provide strategic consultation and craft various CEO and senior leadership internal communication plans, materials and multi-media products supporting company strategic goals and values.
  • In partnership with PR and other key stakeholders, evaluate the intersection of complex business and societal issues and develop integrated communications plans and recommendations as well as relevant messaging to support the company’s corporate social responsibility efforts.
  • Support integrated and effective messaging across various leadership communication channels.
  • Evaluate opportunities for improved leader and manager communications for enterprise-wide and cross-functional change management efforts and implement messaging tactics in partnership with business area leaders that align organizationally and drive results.
  • Manage various communication products needed to support select signature associate events and ensure strategic messaging and cultural experience aligns with event goals. Cross-train on execution of company signature event planning and provide communications support for senior leader led events as necessary.

Purpose of the role

This role is critical to enabling senior leadership communications that drives business results and employee engagement. The ideal candidate is a communications leader with expertise in strategic corporate communications and multi-media storytelling, with the ability to analyze complex business and societal issues and recommend effective communication approaches. They will have demonstrated experience engaging and influencing senior leaders on key communication strategies for reaching and influencing various stakeholders.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Proven record of leading, developing and managing exceptional strategic communications programs for senior executives and leaders that effectively build confidence and trust with associate audiences through a variety of channels and mediums; demonstrated success driving business results through communications for executives across a variety of audiences.
  • Exceptional business acumen & experience guiding communications planning for senior executives and developing complex company messaging in clear, concise, and compelling ways for multiple types of internal audiences.
  • Experience evaluating and developing strategic communication recommendations and relevant messaging in partnership with public relations team and key stakeholders to ensure an integrated approach to addressing societal issues and corporate social responsibility.
  • Proven ability to coach senior leaders to improve their communications skills and effectively prepare them for presentations and speaking events, as well as a variety of communication challenges.
  • Ability to work completely independently and handle ambiguity.
  • Proven ability to manage cross-functional teams & channel stakeholders.
  • Demonstrated experience and strong executive presentation development skills, including writing and producing videos, digital media, PowerPoint presentations, speeches and live events that tell visual & impactful stories.
  • Ability to manage multiple channel programs simultaneously and to meet tight deadlines.
  • Ability to translate complex ideas into language easily comprehensible to all audiences that builds trust in leaders.
  • As a seasoned professional supporting high-stakes communication needs for an organization located across multiple times zones and changing circumstances, this position requires readiness for occasional evening and weekend work times.  This position will participate in assigned nightly and weekend communications monitoring to ensure business partners receive timely and appropriate support as needed.

Language Skills

  • Ability to communicate complex messages in a manner that is clear, effective, and engaging, to a variety of internal and external audiences, including senior leaders. 
  • Ability to convey a professional and positive impression to all business partners.

Education and/or Experience

  • Four-year college degree (Marketing, Advertising, Mass Communications or related field) required, Masters degree preferred.
  • Minimum 7+ years of senior level communications and management experience

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Job Information

  • Job ID: 59207719
  • Location:
    Virginia, United States
  • Company Name: CarMax
  • Position Title: Senior Manager, Executive Communications
  • Industry: Retail
  • Job Type: Full-Time
  • Min Education: BA/BS/Undergraduate
  • Experience Level: 7-10 Years

Please refer to the company's website or job descriptions to learn more about them.

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